Accessibility & Compliance

Last Updated: [2.23.26]

1. Our Commitment to Accessibility

ARC Dialysis — Florida's largest kidney care practice — is dedicated to ensuring that our website, arcdialysis.com, is accessible to individuals with disabilities. This commitment reflects our broader values as a patient-centered, community-based healthcare provider serving patients across Miami-Dade, Broward, Polk, Lee, and Hendry counties.

We recognize that our patients and their families may include individuals with a wide range of disabilities, including visual, hearing, cognitive, and motor impairments. We strive to provide a website experience that enables all visitors to access important information about dialysis services, find our locations, download patient forms, and contact our care teams — regardless of the technology or assistive devices they use.

This Accessibility Statement applies to the ARC Dialysis website at https://arcdialysis.com and all pages hosted on that domain.

2. Accessibility Standards We Follow

ARC Dialysis aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with disabilities. Conformance with these guidelines helps make the web more user-friendly for all people.

WCAG 2.1 is organized around four core principles, often referred to as POUR:

• Perceivable — Information and user interface components must be presentable to users in ways they can perceive. Content should be available to all senses.
• Operable — User interface components and navigation must be operable by all users, including those using keyboards or other assistive technologies.
• Understandable — Information and the operation of the user interface must be understandable. Content should be readable and predictable.
• Robust — Content must be robust enough that it can be reliably interpreted by a wide variety of user agents, including current and future assistive technologies.

We also reference guidance from the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act as applicable to healthcare providers operating in the United States.

3. Accessibility Features of This Website

We have implemented or are working to implement the following accessibility features across arcdialysis.com:

Visual Accessibility

• Text is structured with a clear visual hierarchy using headings (H1 through H4) that assist screen reader navigation.
• All meaningful images include descriptive alternative (alt) text to convey content to users who cannot see images.
• Color is not used as the sole means of conveying information, such as indicating errors or active states.
• We target sufficient color contrast ratios between text and backgrounds to support users with low vision or color blindness.
• Font sizes are set in relative units to support browser-level text resizing without loss of content or functionality.

Keyboard and Navigation Accessibility

• Core website navigation and interactive elements are designed to be accessible via keyboard without requiring a mouse.
• Skip-to-content links are provided to allow keyboard users to bypass repeated navigation blocks.
• Focus indicators are visible to help users who navigate by keyboard identify their current position on the page.

Content and Language Accessibility

• The primary language of each page is identified in the HTML code to assist screen readers and translation tools.
• We write content at a clear, accessible reading level appropriate for patients and caregivers of all backgrounds.
• Important phone numbers are formatted as clickable links on mobile devices for users with motor impairments.
• Patient information is available in English and Spanish at many of our 12 center locations, and our bilingual staff can assist callers in English, Spanish, and Haitian Creole.

Multimedia and Documents

• We strive to provide text-based alternatives or transcripts for key multimedia content where feasible.
• Downloadable forms, such as patient intake forms, are reviewed for accessibility and updated as resources allow.
• Embedded third-party maps (Google Maps) are accompanied by text-based address and directions information to ensure location information is available to all users.

4. Known Limitations

We are transparent about areas where our website may not yet fully conform to WCAG 2.1 Level AA. Known limitations may include:

• Third-party content — Some content embedded from third-party providers (such as Google Maps, YouTube videos, and social media feeds) may not fully conform to our accessibility standards. We have limited ability to control the accessibility of third-party tools.
• Legacy PDF documents — Some older downloadable forms and documents may not be fully accessible to screen readers. We are working to remediate these documents on a priority basis.
• Image-heavy sections — Some pages contain photographic or illustrative content where alt text descriptions are being reviewed and improved.

We are actively working to address these limitations. If you encounter a barrier that prevents you from accessing content, please contact us using the information in the Feedback section below and we will do our best to provide the information in an alternative format.

5. Physical Accessibility at Our Centers

Our commitment to accessibility extends beyond the digital experience to our physical dialysis centers. All 12 ARC Dialysis locations are designed to welcome patients of all abilities. Physical accessibility features at our centers include:

• Wheelchair-accessible entrances and treatment areas at all locations.
• Accessible parking spaces clearly marked at or adjacent to each center.
• Accessible restrooms for patients and guests.
• Reclining treatment chairs designed for patient comfort and physical ease.
• Staff trained to assist patients with mobility needs, including help with transfers and positioning.
• Bilingual staff available at many locations to support patients with language access needs (English, Spanish, and Haitian Creole).

If you have specific accessibility needs before visiting an ARC Dialysis center, please call that center directly so our team can prepare to assist you. Find your nearest location and phone number at arcdialysis.com/ARC-Dialysis-Locations.html.

6. Feedback and Contact Information

We welcome your feedback on the accessibility of the ARC Dialysis website. If you experience accessibility barriers, have difficulty accessing any content, or need information in an alternative format, please let us know.

7. Formal Complaints and Third-Party Assistance

If you are not satisfied with our response to an accessibility concern, you may contact the following external bodies:

• U.S. Department of Justice – ADA Information Line: 1-800-514-0301 (voice) or 1-800-514-0383 (TTY) — www.ada.gov
• U.S. Department of Health and Human Services – Office for Civil Rights: For complaints related to healthcare accessibility — www.hhs.gov/ocr
• Web Accessibility Initiative (WAI): For guidance on assistive technologies and standards — www.w3.org/WAI

8. Assessment Approach

ARC Dialysis assesses the accessibility of our website through a combination of self-evaluation and ongoing review. Our current assessment activities include:

• Internal review of new and updated web pages against WCAG 2.1 Level AA success criteria.
• Testing with commonly used assistive technologies, including screen readers, where feasible.
• Review of user feedback submitted through our contact channels.
• Periodic review of this Accessibility Statement to ensure accuracy.

We are committed to incorporating accessibility into our ongoing web development and content processes. As we introduce new pages, features, or content to our website, we work to ensure those additions meet our accessibility goals.

This Accessibility Statement was last reviewed and updated on [2.23.26]. We will continue to update this statement as improvements are made and as standards evolve.